Overview
We leveraged the expertise of SCC, which has managed over 40 shopping centers in Europe, to launch Abu Dhabi Mall in 2001, one of the first regional malls in the city. It hosts over 200 retail outlets across 70,000 sqms. On the back of our success, we were entrusted with the launch and operations of some of the most renowned projects in MENA and Europe: Beirut Souks, Abdali Boulevard in Jordan, the Walk at JBR (Dubai), Anfaplace and M Avenue in Morocco, Mall of Switzerland, and others.
With our in-depth understanding of the industry and our determining of what works best and what is needed to build the next generation of destinations, we factor in consumption patterns, space efficiency, retail best practices, sustainability trends and other variables that can affect the outcome of any project.
Our clients can benefit from the valuable experience we gained while managing a broad portfolio of retail destinations. This list includes iconic properties such as Etihad Towers, Sheikha Fatima Park, Abu Dhabi Mall, retail space at Cleveland Clinic, and more. We also have long-standing partnerships with global brands such as Azadea, Chalhoub Group, Alshaya, Apparel, Sharaf, Lals Group, Al Futtaim, MAF and others.
Consultancy
Our experience and expertise in the retail sector has been earned by working with a diverse portfolio of renowned partners over the years. This has helped us develop a comprehensive consultancy service that offers many advantages to our clients.
AMS services include:
- At the time of project conceptualization or transformation, we conduct market research, benchmarking, and feasibility studies.
- We help lay down retail best practices based on consumption trends and patterns with the help of our vast network.
- Our recommendations on positioning, the brand mix, and space allocation helps ensure optimal returns.
- A highly experienced and dedicated team sets up the entire operational framework for our clients.
- Within AMS, there’s an entire department whose purpose is to study and oversee concept drawings, and advice on technical requirements to ensure commercial efficiency and profitability of projects.
Leasing Management
The trust that our clients have in us is based on the deep pool of expertise that we have accumulated in our partnership with SCC-LSGI in Europe. This has helped form relationships with the world’s leading retail groups who rely on us to deliver. Our clients can benefit from our highly experienced team of retail management professionals who have formed special relationships with the most prestigious enterprises and homegrown brands in the UAE and the MENA region.
Our expertise includes:
- Consultancy and asset positioning
- Recommending and securing the ideal tenant mix
- Connecting owners with retail operators
- Proprietary matrix and tools for optimal rental rates
- Ensuring maximum occupancy
- Implementing a tenant retention strategy throughout the lifecycle of each asset
- Supporting all stakeholders during the lease term; this includes negotiation, contract renewal and management.
Retail Design & Delivery
After carefully listening to our client’s unique requirements, we work from the retail design stage right through to the time we open the space to the public. Using our extensive retail knowledge, we guide owners with best practices in international design and layouts. As projects come to fruition, we can deliver a process driven and fully documented retail unit, design review and fit out coordination services to the owner and the tenants.
AMS services include:
- Our AutoCad professionals produce Lease Outline Drawings (LOD) tailored specifically for each tenant.
- After careful consideration of a property’s characteristics, we create a Customized Tenant Design Criteria (TDC).
- A dedicated team handles the entire validation process, from site inspections to the final handover.
- We assume complete responsibility for the design review and fit-out coordination process, providing owners with regular reporting and driving tenant contractors to deliver in accordance with obligations in the Tenants lease agreements. Combining the efforts of the leasing and technical teams, we are often able to recommend affordable changes to unit layouts which optimize leasable space and generate opportunities for additional rental revenues.
Property and Facility Management
We have been managing properties and facilities in the region for over 20 years. In the process, we have built and nurtured long-standing relationships with our clients. Every project we manage is taken care of by a dedicated on-site team that is backed by the experience of operating a diverse portfolio of retail properties across the region, ranging from retail spaces in healthcare to malls and luxury destinations.
AMS services include:
- Clients benefit from our valuable best practices, proven and established processes, economies of scale, and an extensive supplier network.
- All our solutions are focused on client needs such as tenant retention and an optimal customer experience.
- We assume complete responsibility of appointing the appropriate partners and supervising them to ensure they adhere to the highest standards of the retail industry.
- The energy and waste management strategies that we devise and implement across all the properties we manage ensure they are environmentally sustainable.
- We employ the latest technologies and integrated modules of world-leading ERP systems.
- We offer end-to-end services that cover procurement management, tendering and contract management, lease administration, rent collection, budgeting and cost optimization, liaison and compliance with government requirements, property operation and maintenance, construction management, and reporting.
Marketing
Marketing plays an important role in delivering a positive outcome for our clients. To this end, we have an expert marketing team that has a deep understanding of the retail industry, which we have gained while launching and managing several shopping malls and retail destinations in the region. In addition, we have gained learnings from our experience, and we pass on the benefits of this experience to our clients in the form of valuable best practices, established processes, economies of scale, and a vast network of partners.
The services we provide our client include:
- Market research, market analysis and competitive benchmarking. We also study catchment and consumer behavior, define a unique positioning, and identify marketing assets and touchpoints to launch the brand.
- Development and implementation of marketing plans, strategies, and budgeting.
- Tendering and managing of contractors and suppliers as well as communication, events, and media agencies.
- Identifying opportunities for marketing returns through advertising assets and promotional spaces in the property.
- Digital transformation and optimization of the customer journey.
- Support to retailers for maximum returns from the space they have rented.
- Identifying and hiring the right marketing team for our clients according to the scope.
